Refund Policy

Cancelling Your Subscription

You can cancel your Zoozoo subscription at any time — there's no long-term contract or lock-in period. Simply contact us to request cancellation, and we'll process it promptly.

Refunds

Since Zoozoo is billed monthly at ₹299, cancelling stops future billing. Amounts already charged for the current billing period are generally non-refundable, except where required by law or at our discretion in cases such as a billing error or duplicate charge.

Subscription Expiry

Your subscription runs for one month from the date of purchase. Once that period ends, login access is automatically paused — the student's account moves to an inactive state and cannot sign in. If the subscription remains unrenewed for more than 15 days after expiry, the account is fully deactivated.

Reactivating an Account

Deactivated accounts aren't deleted. To resume, contact our support team — once your renewal is confirmed, we'll reactivate your existing account so you can log back in with the same Student ID and password. There's no need to register again.

Billing Errors

If you believe you've been charged incorrectly, contact us within 7 days of the charge and we'll review and correct it.

Contact

For any billing or refund questions, contact us or email support@zoozoo.in.