FAQS


What is Zoozoo.in?
Zoozoo.in it’s an Online portal which facilitates the grocery delivery service that delivers in as 2 hrs from the order placed! We connect you with Personal Shoppers in your area who pick up the groceries and deliver your groceries from your favourite local stores. Zoozoo.in is not a retailer or a seller of groceries or other merchandise. Zoozoo.in provides you the tools you need to shop from your computer, tablet or phone. Choose your supermarket and select your groceries with just a few clicks, and a Zoozoo.in Personal Shopper in your area will shop and deliver to your doorstep. Where does Zoozoo.in deliver? Since 2017, Zoozoo.in was founded initially in Chennai city like ADAMBAKKAM, GUINDY , we will do our expansion throughout the entire Chennai with reference to the customer response.

Where does Zoozoo.in deliver?
Since 2017, Zoozoo.in was founded initially in Chennai city like ADAMBAKKAM, GUINDY , we will do our expansion throughout the entire Chennai with reference to the customer response.

What are your working hours?
We deliver from 8am to 10pm every day, depending on local store hours and holidays. On holidays, our hours of operations are subjected to store holiday hours. Delivery times are allocated into 1-hour time slots that you can choose from.

What is the cost of delivery?
Zoozoo.in its claiming small amount of delivery charges for each order. If the ordered amount is less than Rs.300/- the delivery charge would be Rs.25/- and Rs.30/- for the order value will be more than Rs.700/-. There is no minimum order value for placing an order on Zoozoo.in.

Is there a fee to shop in more than one store?
Yes, if you want the best of both worlds, we would love to make it happen for you. Unlimited shopping at an extra store comes at a nominal Rs.10/, per store. Single store shopping is always included with each order.

What can I buy from Zoozoo.in?
Basically everything you would buy during your grocery shopping! If it fits into a grocery bag, Zoozoo.in shops and delivers it to you! Be it beverages, health and beauty products, deli products, farm produce, snacks, candies or even household essentials. We shop directly from your favourite local stores & so you can be assured that the products you order are always fresh! The Zoozoo.in team is constantly working on increasing our inventory and product range on a daily basis, and if you have anything in mind that you cannot find on the site, you can just put in a special request and we'll work on getting it to you instantly!


Who will be delivering the goods?
The Zoozoo.in team of Personal Shoppers are trained and tested to shop for your grocery needs. They will be bringing your groceries to your doorstep or workplace. Upon placing an order with Zoozoo.in, we find you a Personal Shopper best suited to you. Once a shopper is assigned to your order you will receive an email from us telling you who your personal shopper is and how to reach them.

How can I see where my order is?
you can track the order by order id into track order options.

What is the deadline to place an order so I can receive same day delivery?
You can make your order at any time, It will be delivered to your doorstep within 2 hrs from the order placed. Suppose if you placed the order after 11pm, it will be delivered to you next day morning 11 AM.

Where do I contact Zoozoo.in?
The Zoozoo.in team has put in a lot of work to make sure that you can reach us however is most convenient to you. Our multiple channels of contact include chat, email or phone. Call us anytime from 10am to 11pm at (+91) 9994990006. Or you can email us at help@zoozoo.in

Does Zoozoo.in deliver to businesses?
Yes, we sure do! Just send an email to sales@zoozoo.in.com for more information on how we can become your vendor! We already work with several corporate clients and would love to serve you!

Is there a mobile app I can download?
The Zoozoo.in team is currently working around the clock to developing an iOS and Android app to make it even easier for you to place your order with us. Check back shortly! Our website is mobile friendly so feel free to place an order via your phone or tablet.

What types of payments do you accept?
Payment can be in any choice as you wish use your credit card, debit card, cash on delivery, net banking, Sodexho pass*, We apologize for the inconvenience as we do not accept store gift cards, EBT cards, international payments and any other form of payment that is not mentioned.

How will I know if an item is out of stock or unavailable at the moment?
Every product that you see on the Zoozoo.in website is in stock. In the very rare event that an item is unavailable at the store your shopper will reach out to you or select a suitable replacement depending on your replacement option you have selected.

What is your privacy policy?
Zoozoo.in.com has a very strict privacy policy and our team is committed to it. We guarantee that the information you provide to us will not be shared with anyone. For further details, refer to the privacy policy section of our website

Is there a way I can get periodically needed products automatically?
The Zoozoo.in team is working to bring this functionality to you. You can reorder a previous order with a click of a button. To do this go to your order history to reorder a previous order. Sign up on our site and we will inform you when new features are implemented.

Do I need to be home for a delivery to be made?
We are more than happy to leave your order with a family member, doorman or front desk if you have shared this with your shopper. We are also happy to follow instructions to leave on a front/back porch or another location, but we will not be responsible for your order if you requested to do so.

Do you accept returns?
Yes, If you are not satisfied with the product because of any defect, please notify us with the specifics within 24 hours of delivery. For any other similar queries, feel free to reach our customer service team over phone or email. We'll be glad to assist you.

I want to leave feedback for my experience. How do I do it?
You can leave feedback for your shopper under your order history.

What is your cancellation policy?
Yes you can do the order cancellation before shipping has been initiated by zoozoo.in delivery exectives from the shop. Please bear in mind for normal delivery you can do the cancellation. You will not be permitted for cancellation while you opted for zoozoo express or instant delivery, because the order will be delivered within 1 hr.

What if I find an item that is priced incorrectly or unfairly?
Please get in touch with us over email or phone, if you find the price of any item on the Zoozoo.in site to be unfair or incorrect and we will make necessary changes.

When will I receive my refund?
Once your return claim is Accepted, Refunds will be processed within 48 Hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.